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For nearly 30 years, the client has manufactured high-quality telecommunication products designed to enhance telephone line productivity and provide cost savings for numerous homes and businesses.
Products and solutions from this client have shown to increase staff productivity by enabling the retrieval of data from one centralized location, which makes guest interaction faster and more efficient.
The client strives to provide solutions that improve customer service by giving staff the tools to obtain instant access to guest information so that staff members can greet guests by name. It is the goal of the client to make products that meet individual guests' needs through individualization features such as professional voicemail, wake-up calls, and more.
The objective of the client's project was to create an Android application for SIP calling. The client wanted to replace/remove the need for hotel guest room phones with this Android app. The application needed to be able to identify a person's current latitude and longitude and have a feature for an individual to input a specific PIN to connect to the appropriate servers. Once connected, the user would have to register with the server to receive a unique user ID that can be reused to make and receive calls on the app.
To client also envisioned the app to have speed dial buttons to make direct calls to hotel services, including room service, maintenance, the front desk, the spa and more. Being designed as an app for a mobile device, the product would ensure that guests have the capability to make and receive calls for hotel services anywhere on the hotel premises.
To transition their product concept into a working solution, the client reached out to Chetu, a certified software development company with extensive experience developing and integrating custom hospitality software. Chetu utilized the following technologies:
Chetu's robust deliverable has defined user ID's and PINs for guests to easily register on the app's server and connect to their hotel. This application is accessible from the Android App Store so that users can download the app to their mobile device at the touch of a button.
To cater to a variety of guests and services, the SIP calling app features a highly intuitive user interface with various hotel amenities on speed dial for quick and convenient service. Alternatively, the app is well tailored to the service provider, granting hotel staff greater accessibility and allowing them to reach guests from anywhere on the property.
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