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Case Study
Chetu worked with a leading law firm to develop an AI-powered chatbot integrated with ChatGPT, taking client support to new heights with responsive, human-like assistance.
Transformative AI-driven chatbot solution that improves customer support and streamlines operations, maximizing time efficiency and boosting law firm productivity by up to 60 percent.
The client is a leading law firm based in the UAE, providing litigation and legal consultancy services. This client requested an application for the legal industry to assist lawyers and law firms by providing automated responses and guidance to legal queries. This application features an advanced chatbot, leveraging a ChatGPT API and Artificial Intelligence technologies, such as Natural Language Processing and Machine Learning, to understand and respond to user inquiries accurately and efficiently. The client approached Chetu to develop an AI system that responds to their customers like humans. Its live chatting capabilities mimics a lawyer’s communication and provides efficient and accurate assistance to legal professionals and prospective clients.
Chatbots are computer programs designed to simulate conversation with human users, typically through text or voice interactions. As mentioned, they harness NLP technology and Machine Learning to understand and interpret user inputs on natural language.
Chatbots parse and analyze text to extract meaning and intent. They utilize intent and entity recognition to determine the purpose of the user’s input and identify specific pieces of information. A combination of these technologies enables swift response and insightful assistance.
The chatbot we created for the client streamlines processes, enhances client service and improves the overall efficiency of legal operations. It automates routine legal tasks, such as providing general legal information, answering frequently asked questions, and generating standard legal documents. Automating these tasks enables lawyers to save time and focus on more complex legal matters.
We began by working on our Chetu environment and using Pycharm 2022 as the editor, the SQL server for the database, python 3.10 for development, and the Django Framework. The client provided the staging and production server to deploy the code. We approved all final designs and details with the client. We developed the application into Python from scratch. We used the Code First approach in the project within the Django framework.
We created an AI system that enabled its responsive features to streamline work operations for lawyers and their clients. The lawyer interacts with the chatbot through its user interface, assisting in document classification and their specific clauses or provisions. The chatbot collects and validates the provided information to ensure accuracy.
Chetu’s experienced team of developers executed a successful AI system with a ChatGPT integration to streamline industry-related queries and assistance. We empowered this client and their constituents to provide optimal solutions and feel confident navigating this industry.
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