BLOG: WHY BUILD YOUR OWN CRM (CUSTOMER RELATIONSHIP MANAGEMENT) SOFTWARE?
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Chetu provides a suite of communications software to build, deliver, and iterate new customer experiences.
We utilize smart bots on your website to automate appointment scheduling with our intuitive self-service customer-facing scheduling solutions. We improve efficiency with easy one-click appointment scheduling options and click to call features to any phone number.
We streamline operations and improve customer experiences with easy reminders, calendar options, and rapid intake via automated pre-appointment calls, texts, or portal capabilities.
We utilize Twilio’s IP messaging API to build messaging and calling functionality into any app, whether web, mobile, desktop, or embedded. Send and organize bulk text messages and phone calls. We utilize Twilio Monitoring to track usage and check for possible security holes.
Build trust by connecting patients with digitally authorized and verified sources. Rapidly verify customers, follow-up on appointments, let clients know their bill is ready, and share helpful links using 2FA for seamless security.
We develop modules that utilize Twilio phone numbers to send and receive SMS messages from dozens of countries, and can automatically send notifications for sales leads, form entries, and calendar events. We connect Twilio with your email to send or receive SMS messages directly from your inbox.
We build communications features and capabilities into applications using Twilio’s suite of software solutions.
Our custom Twilio Enterprise solutions are all designed to improve existing workflows. We embed new features into your existing applications and build new applications faster with programmable APIs. We build in omnichannel capabilities allowing you to interact with customers on their preferred channel.
Ensuring the integrity of your data and safeguarding against hackers is critical, which is why we program security features like Role-Based Access Controls (RBAC), multi-factor user authentication protocols, simple permissions management dashboards and artificial intelligence and machine learning to instantly identify suspicious patterns and nefarious activity, and alerts you immediately.
We develop custom conversation application infrastructure to manage customer conversations across multiple platforms. You can maintain control over every aspect of the conversation and manage user roles and permissions. We program bots to crawl conversations and capture customer information then compile and route them to your sales and customer service departments.
We connect APIs that enable your marketing automation solution to communicate seamlessly with 3rd party applications, including Facebook Messenger, WhatsApp, SMS, Voice, Email, etc. We allow you to track calls and clicks and match them to specific marketing campaigns and qualify leads then funnel them to the sales team.
We create software designed to optimize the operations process. Our solutions increase operational efficiency by integrating with field service management systems. With our integration, Twilio connects with employee management systems to facilitate real-time communications with staff.
Our custom customer notifications system allows staff to securely communicate with customers in the field. We create custom triggers for reminders from your CRM and allow your customers to track deliveries and work status. Track and monitor conversations to ensure policy compliance.
Drop us a line or give us a ring. We love to hear from you and are happy to answer any questions.
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1500 Concord Ter.
Suite 100,
Sunrise, FL 33323
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